Federal Reserve Bank

The Federal Reserve Bank of Richmond, Virginia, aimed to optimize their Human Resources (HR) operations by integrating two distinct 20-member teams. This unification required careful planning and a structured approach to ensure a smooth transition and continued high-quality service delivery. We played a pivotal role in leading this integration process, collaborating closely with bank leadership.

Partnering for Progress

  • Understanding Current State

  • We conducted a thorough analysis of both HR teams, identifying key service processes, deliverables, and performance measures for each HR function. This comprehensive assessment provided a clear understanding of the existing landscape and facilitated the development of a targeted integration strategy

  • Building a Roadmap for Change

  • Leveraging the insights gained from our analysis, we developed a comprehensive project plan to restructure the HR department. The focus was on aligning internal customer accountabilities with the newly integrated team’s capabilities. This plan served as a roadmap for achieving seamless integration and operational efficiency.

  • Transparent Communication and Progress Management

  • To ensure all stakeholders were informed and engaged throughout the process, we developed and maintained both high-level and detailed project plans

  • These plans were regularly communicated to stakeholders, allowing them to monitor progress and address any concerns promptly.

  • Through our collaborative efforts, the integration of the two HR teams was successfully completed
Consulting 85%
Leadership Development 76%
Organizational Behaviour 92%
Business Context 65%